Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of A Holt

A Holt

July 15, 2024

5  out of  5 rating by A Holt
"Customer Service is great! Mark Crumley responds quickly!"
Profile photo of Ceyla Mendoza

Ceyla Mendoza

July 12, 2024

5  out of  5 rating by Ceyla Mendoza
"Ava its the best state farm agent asistent in Medford oregon"
Profile photo of Richard

Richard

July 10, 2024

5  out of  5 rating by Richard
"Great service. Mark made the whole process fast and seamless and saved me money in the process. Highly recommend."
Profile photo of Shel Harris

Shel Harris

July 6, 2024

5  out of  5 rating by Shel Harris
"Well handled , asked the right questions and got job done ."
Profile photo of C Martinez

C Martinez

June 28, 2024

5  out of  5 rating by C Martinez
"Russ took charge of a situation we had with a fairly new claims adjuster. He was effective in getting our issue sorted out. I would highly recommend Russ Wimmer as a State Farm agent."
Profile photo of Kaitlin Bey

Kaitlin Bey

June 25, 2024

5  out of  5 rating by Kaitlin Bey
"Mark Crumley was amazing to work with! I recently moved here from across the country and needed help with transferring over my policies and Mark made everything a breeze to take care of; he even requoted one of my policies that helped save me a lot of $$$! Definitely recommend working with the amazing people at this location!!!"
Profile photo of Taylor German

Taylor German

June 22, 2024

5  out of  5 rating by Taylor German
"I recently worked w Kelsey Burgess for a life insurance application over the phone. She made the process very pleasant and personable while being helpful and efficient. I would highly recommend anyone looking for insurance to work with her! :)"
Profile photo of Becky Clearwater

Becky Clearwater

June 17, 2024

5  out of  5 rating by Becky Clearwater
"Ava Edwards was able to resolve concerns I had about my auto coverage, that I wasn't getting clarification on, she was able to insure my vehicle, plus we went over the values of my home/s and made adjustments to those policies. Annual review I love."
Profile photo of Mandy Farmer

Mandy Farmer

June 14, 2024

5  out of  5 rating by Mandy Farmer
"Thank you Kelsey for the excellent, professional and quick help with my policy today!!"
Profile photo of Dana Perry

Dana Perry

June 12, 2024

5  out of  5 rating by Dana Perry
"Kelsey Burgess was amazing to work with regarding adding a vehicle to my insurance plan!! She emailed me my quote in less than 24 hours, applied all the discounts possible and added my vehicle right away. She was so kind over the phone as well!! A++++ customer service!!!"
Profile photo of Natasha Cornell

Natasha Cornell

June 10, 2024

5  out of  5 rating by Natasha Cornell
"Updated review: Ava from Russ office helped me this time, and she was just as great as everyone else I've dealt with in their office. She helped me find a good policy to protect my automotive technician husband's tools/ tool boxes and everything else he uses in the industry. She was quick and informative with her responses! Helped me find the most comprehensive deal. Thank you Ava! Original review: Russ and Jessica are awesome! They continue to give superior customer service. I love that I can text them and within minutes they will have replied with answers to all my questions. They always give us helpful tips and reminders. I wouldn't want any other agents taking care of my insurance needs!"
Profile photo of Taeveon Ashley

Taeveon Ashley

June 10, 2024

5  out of  5 rating by Taeveon Ashley
"Thank you Ava for making this process as smooth and easy as possible. Good people she is !"
Profile photo of H D

H D

June 7, 2024

5  out of  5 rating by H D
"I called and spoke with Marc when I sold my previous vehicle and got a new one. He had my insurance information updated quickly and even texted me a temporary insurance card for the vehicle while I wait for the updated one to arrive!"
Profile photo of Michael NC3PO Torguson

Michael NC3PO Torguson

June 1, 2024

5  out of  5 rating by Michael NC3PO Torguson
"Kelsey was fantastic! Helpful, and right on top of things. Got my issues resolved even before I got home from the store! There should be a six-star review!!!"
Profile photo of Cary Johnson

Cary Johnson

June 1, 2024

5  out of  5 rating by Cary Johnson
"I only spoke with one agent, Ava, so I can’t speak to the others. Ava was a pleasant surprise. Courteous, competent, and quick. Saved me a significant sum going forward bundling everything as she did. Highly recommend. Ava"
Profile photo of Maria Macy

Maria Macy

May 30, 2024

5  out of  5 rating by Maria Macy
"Kelsey was very helpful in getting my new insurance for my vehicle!"
Profile photo of Doug Hall

Doug Hall

May 24, 2024

5  out of  5 rating by Doug Hall
"Kelsey was super helpful and followed up quick. I had a lot of changes to make and she took the initiative to solve my issues quickly and got me a superb package of coverages."
Profile photo of Kailey Fowlkes

Kailey Fowlkes

May 24, 2024

5  out of  5 rating by Kailey Fowlkes
"Ava Edwards-Grossman was delightful and super informative about life insurance policies. She answered all of my questions with ease and I felt confident working with her. She made the process of getting rental and car insurance easy. I would recommend any staff member at Russ Wimmer's insurance as they were always friendly in office or on the phone."
Profile photo of karley rae

karley rae

May 23, 2024

5  out of  5 rating by karley rae
"Kelsey has been nothing but helpful. She was very attentive and quick with the whole process, and was able to save me over $100/month compared to my old policy. Very friendly and helpful."
Profile photo of Craig Contreras

Craig Contreras

May 22, 2024

5  out of  5 rating by Craig Contreras
"Called to set up insurance on a new vehicle and the process was quick and easy. Thank you Kelsey Burgess for the amazing help!"
Profile photo of Brooke Templer

Brooke Templer

May 21, 2024

5  out of  5 rating by Brooke Templer
"Kelsey was extremely helpful, from start to finish. She was quick to respond to my questions, and I believe, got me the best quote compared to other prices out there."
Profile photo of gunderknight

gunderknight

May 19, 2024

5  out of  5 rating by gunderknight
"I was switching coverage from my old RV to a new RV I was purchasing. I called and spoke with Kelsey. She assisted me and took the information she needed to get my new trailer covered. It was very easy to switch coverage and she made the process enjoyable."
Profile photo of Paul West

Paul West

May 15, 2024

5  out of  5 rating by Paul West
"If you're looking for high-touch service in a high-tech world, I highly recommend calling Kelsey."
Profile photo of Jennifer Wahpepah

Jennifer Wahpepah

May 14, 2024

5  out of  5 rating by Jennifer Wahpepah
"Ava was wonderful every step of the way. She was responsive, efficient, kind, and helpful. I feel very confident and secure knowing my house is covered by State Farm."
Profile photo of Vanessa Laferriere

Vanessa Laferriere

May 6, 2024

5  out of  5 rating by Vanessa Laferriere
"Ava Edwards-Grossman was very helpful and friendly while helping me switch over my insurance and answering all my questions. The process was surprisingly simple and fast and I'll be saving hundreds."