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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Elizabeth Rochon

July 1, 2025

5  out of  5
rating by Elizabeth Rochon
"I experienced quick responses and was given a multitude of helpful information when working with Mark at Russ Wimmer’s office. Service was wonderful as it has always been for my family!"
We responded:
"Elizabeth, Thank you! It’s wonderful to know that our service continues to meet your family’s needs. We truly appreciate your trust and loyalty—please don’t hesitate to reach out if you need anything in the future! - Russ"
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Lorella Gillis

June 30, 2025

5  out of  5
rating by Lorella Gillis
"We are moving to the area and had to insure our home and vehicles. Working with Mark, has been a complete pleasure. Hopefully we will never have to use our policies, but the process of getting insurance was swift and easy. Thanks, Mark!"
We responded:
"Lorella, Moving can be a whirlwind, and we're thrilled that Mark could make the insurance part feel like a breeze. Welcome to the area, and don’t hesitate to reach out if you need anything else. We’re here for you! - Russ"
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Austin Roy

June 28, 2025

5  out of  5
rating by Austin Roy
"Sawyer was very helpful"
We responded:
"Austin, Thank you for taking the time to share your experience! We’ll be sure to pass along your kind words! If there’s anything else we can help with, we’re always here. - Russ"
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Mel R

June 27, 2025

5  out of  5
rating by Mel R
"Sawyer did a great job helping us get set up with auto and home insurance!"
We responded:
"Mel, We're thrilled to hear that Sawyer was able to help you get set up with your auto and home insurance. We appreciate your trust in us and are always here if you need anything in the future! - Russ"
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Megan Thompson

June 27, 2025

5  out of  5
rating by Megan Thompson
"I have had the amazing pleasure of working with Sawyer on a policy with our joint client, and to say that they have surpassed my expectations is an UNDERSTATEMENT! They were so efficient and able to create a policy perfectly tailored to our client. I highly recommend them for ANY type of insurance needs. We will be working together again, soon!! Thank you for everything =)"
We responded:
"Megan, Thank you so much for your wonderful review! It was a pleasure working with you as well. We truly appreciate your trust and recommendation, and we’re looking forward to working together again soon! - Russ"
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James Lundgren

June 24, 2025

5  out of  5
rating by James Lundgren
"Thanks for the fast service."
We responded:
"Hi James, thank you for the 5 stars! It's a pleasure working with you - Russ"
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Sean Connolly

June 23, 2025

5  out of  5
rating by Sean Connolly
"Been with Russ for many years. Just made a change to my policy and Sawyer was super helpful and quick!"
We responded:
"Sean, Thank you so much for being a loyal client over the years! We're thrilled to hear that Sawyer was able to assist you promptly and efficiently. Providing excellent service is always our top priority, and we’re glad Sawyer was able to deliver that for you. If you ever need anything else, don’t hesitate to reach out. We appreciate your continued trust in us! - Russ"
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Doug Cox

June 23, 2025

5  out of  5
rating by Doug Cox
"Russ and his staff have been great to work with. I have my business, homeowner and auto coverage here and it has been a great experience! Kelsey has been very helpful dealing with my commercial policy!"
We responded:
"Doug, Thank you so much for taking the time to share your experience! We're thrilled to hear that we have been able to provide you with great service. We're so glad Kelsey has been able to assist you with your policy needs. We're here anytime you need assistance. Thank you for choosing us! - Russ"
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Ken Stringer

June 20, 2025

5  out of  5
rating by Ken Stringer
"Kristen did a great job in sending me the information I needed!"
We responded:
"Ken, Thank you for your feedback, it means so much! We're so glad to hear that Kristen was able to provide the information you needed promptly and effectively. If there's anything else we can assist you with, don't hesitate to let us know! - Russ"
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Nancy Bittering

June 19, 2025

5  out of  5
rating by Nancy Bittering
"Kelsey is amazing. Quick to get me COI's for the companies that we work for. She deserves props!!!"
We responded:
"Nancy, Thank you for sharing your feedback! We're so glad to hear that Kelsey has been able to assist you quickly and efficiently. Your recognition means so much to Kelsey and our team, we’ll be sure to pass along the well-deserved props! -Russ"
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Savana Dichter

June 10, 2025

5  out of  5
rating by Savana Dichter
"I had such a great experience with Sawyer. It was an easy process and he was very friendly. Thank you so much!"
We responded:
"Savana, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Sawyer and found the process easy and enjoyable. Your feedback means a lot to us, and we'll be sure to share it with Sawyer. We look forward to helping you again in the future! Russ"
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Marlene S.

June 6, 2025

5  out of  5
rating by Marlene S.
"I was pleasantly referred to State Farm at Russ Wimmer office a few months ago and I am glad I went. Nice office of intelligent and efficient people who genuinely care about their patrons. I bundled both home insurance and car insurance and saw a huge difference in the cost of premiums I needed to manage. Thank you !"
We responded:
"Marlene, Thank you for your kind words and for trusting Russ Wimmer's State Farm office with your insurance needs! We're thrilled to hear that you had a positive experience and found our team to be both caring and efficient. It's great to know that bundling your home and car insurance made a significant difference in managing your premiums. We're always here to help and support you—thank you for allowing us to serve you! Russ"
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Sara Bechtold

June 6, 2025

5  out of  5
rating by Sara Bechtold
"Mark C helped me set up my renters insurance policy for a new move. He was extremely helpful, friendly, and was very efficient in setting up my account! Super thankful for a smooth and easy experience!"
We responded:
"Sara, Thank you so much for sharing your positive experience! We're thrilled to hear that Mark provided such outstanding assistance in setting up your renters insurance policy. It's wonderful to know that he made the process smooth, efficient, and enjoyable for you. If you ever have any questions or need further support, don't hesitate to reach out. Best of luck with your new move! Russ"
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Richard Smith

June 2, 2025

5  out of  5
rating by Richard Smith
"Honestly, the team I have worked with under Russ, here most recently Cathrine, has been a great group of people. I legitimately like the lot of them. I think Shaun helped me a lot the last few months on working out how to lower my rates, and everyone on the staff I have talked to has been polite, friendly, and professional."
We responded:
"Richard, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear about your positive experience with Russ, Catherine and the rest of the team. It’s wonderful to know that you’ve found everyone to be polite, friendly, and professional—we truly strive to provide the best service possible. We're especially glad the office was able to assist you in lowering your rates; it's always rewarding to help our clients find solutions that work for them. We genuinely appreciate your kind words and your support. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Thanks again for sharing your experience! Russ"
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Shawna Cam

May 30, 2025

5  out of  5
rating by Shawna Cam
"Love Russ W. Office. Catherine was very helpful in what I needed."
We responded:
"Thank you Shawna so much for your kind words! We're so glad to hear that Catherine was able to assist you with everything you needed. She’s an invaluable part of our team, and we’re lucky to have her. Your support means a lot to us, and we're proud to provide excellent service at Russ W.'s office. Please don’t hesitate to reach out if there’s anything else we can help you with. Thank you again for your thoughtful review! 😊 Russ"
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Stacie Grier

May 29, 2025

5  out of  5
rating by Stacie Grier
"Ava helped my teenage son walk through insuring his new vehicle, helping him gain valuable 'adulting' skills that he will use for life. She is so friendly and super responsive. We love our State Farm office."
We responded:
"Stacie, Thank you so much for your kind words! We're thrilled to hear that Ava was able to guide your son through the process of insuring his new vehicle and help him develop valuable life skills along the way. At our State Farm office, we strive to make every interaction helpful, educational, and positive. Ava truly loves assisting our customers, and we'll be sure to pass along your wonderful feedback. We're so grateful to have you as part of our State Farm family, and we look forward to continuing to serve you and your family. Thank you again for sharing your experience! 😊 Russ"
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Karen Wojtal

May 28, 2025

5  out of  5
rating by Karen Wojtal
"We have recently moved from Medford Oregon to Eloy Arizona, hence all of our policy’s needed to be transferred also. In working with our new State Farm agency in Az., we realized we were extremely spoiled working with Russ Wimmer’s agency in Medford, especially Catherine. All requests were (always!) handled quickly, correctly and without incident, always! The attitudes of all staff there were truly excellent! Also, never in almost 10 years was there ever a need to call and correct anything. We just bought a new car, and my husband also mentioned this identical comment at the dealership. If we could have kept them as our ongoing agent, that would have been our preference. Thank you Medford Wimmer insurance group! Karen Wojtal"
We responded:
"Dear Karen, Thank you so much for taking the time to share your thoughtful review and kind words about our agency! It truly means the world to us to hear how much you appreciated the service and care provided during your time with Russ Wimmer's team, especially Catherine. We take great pride in ensuring every request is handled quickly, accurately, and with the utmost professionalism, and it’s wonderful to know we made such a positive impact during your years with us. While we’re sad to see you move away, we’re so glad you had such a great experience with us. Your feedback inspires us to continue delivering the same level of exceptional service to all of our clients. Please don’t hesitate to reach out if you ever need assistance in the future—we’ll always be here to help. Wishing you and your husband all the best in your new chapter in Arizona and congratulations on your new car! Warm regards, Russ Wimmer Insurance Group State Farm – Medford, OR"
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Kelsy Anderson

May 28, 2025

5  out of  5
rating by Kelsy Anderson
"Sawyer Mitchell was professional, prompt, patient, and competent! What else could I possibly have asked for?! Thank you Sawyer!"
We responded:
"Hi Kelsy, We’re thrilled to hear about your positive experience with Sawyer Mitchell. He truly embodies professionalism, promptness, patience, and competence, and we’re so lucky to have him as part of our team. Your kind words mean a lot to us and will surely make his day! If there’s ever anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us, and we’re so glad Sawyer could provide the exceptional service you deserve! Russ"
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Amanda Jarratt

May 28, 2025

5  out of  5
rating by Amanda Jarratt
"Shout out to Sawyer Mitchell. I have been a State Farm customer for about 16 years in California. I recently bought a home in Medford, Oregon and was lucky enough to get a referral to Russ Wimmer's office for my home owners' policy. Sawyer has been my point of contact since then and he helped me quickly get home owners' insurance during the closing process, ran quotes for me for my auto insurance, and followed up to make sure that I had coverage once I completed my move to Oregon. I am really glad to see that State Farm's high quality customer service is consistent across state lines. Thank you Sawyer!"
We responded:
"Amanda, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that Sawyer Mitchell provided excellent service and helped make your transition to Oregon as smooth as possible. At Russ Wimmer's office, we pride ourselves on delivering the high-quality customer service that State Farm is known for, and it’s wonderful to know that you’ve experienced this consistency across state lines. Sawyer is indeed an incredible asset to our team, and we’ll make sure to pass along your shout-out. Congratulations on your new home, and we’re so glad we could assist you during such an exciting time. If you ever have any questions or need further assistance, don’t hesitate to reach out—we’re here to help! Welcome to Oregon, and thank you for being a valued State Farm customer for so many years! 😊 Russ"
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Don & Val OConnor

May 28, 2025

5  out of  5
rating by Don & Val OConnor
"Kelsey Burgess like everyone else in Russ's office is great to work with. Mahalo"
We responded:
"Don & Val, "Thank you so much for your wonderful review! We're delighted to hear that Kelsey and the rest of the team made your experience a great one. We truly value your kind words and your support. Mahalo for choosing us—we look forward to helping you in the future! Russ"
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Accounts Payable

May 27, 2025

5  out of  5
rating by Accounts Payable
"Kelsey Burgess was super easy to work with and got me exactly what I needed. Thank you."
We responded:
" We're thrilled to hear that Kelsey was able to assist you and make the process easy and seamless. We strive to provide exceptional service and ensure our clients get exactly what they need. Your feedback means a lot to us, and we look forward to helping you again in the future!" Russ"
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Shannon Melendez

May 21, 2025

5  out of  5
rating by Shannon Melendez
"I sent a request to Kelsey for a new vehicle purchase. I had my new ID card within 5 minutes of my request. Speedy service!! Thanks Kelsey!"
We responded:
"Hi Shannon, Thank you for sharing your experience! We’re so glad to hear that Kelsey was able to assist you quickly and efficiently with your new vehicle purchase. Providing speedy and reliable service is what we strive for, and it’s wonderful to know we delivered! If you ever need anything else, don’t hesitate to reach out. Congratulations on your new vehicle, and thank you for trusting us with your insurance needs! Russ"
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Jim Godin

May 21, 2025

5  out of  5
rating by Jim Godin
"Best customer service I’ve had in years everyone was top notch!"
We responded:
"Hi Jim, Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a positive experience with our team. Providing top-notch customer service is our top priority, and your kind words mean the world to us. Russ"
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Shontay S

May 20, 2025

5  out of  5
rating by Shontay S
"Our family has been with Wimmer team for over 15 years. They have always been very helpful and great to work with."
We responded:
"Shontay, Thank you so much for your loyalty and kind words! It means the world to us that your family has been with the Wimmer team for over 15 years. We are honored to have earned your trust and are always here to provide helpful, reliable service. Your support inspires us to continue delivering the best experience possible. If you ever need anything, don’t hesitate to reach out. We truly appreciate you being part of our State Farm family! Russ"
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Jennifer Egan

May 19, 2025

5  out of  5
rating by Jennifer Egan
"I recently switched to this State Farm office and Sawyer and Russ have been extremely helpful. I could not be more pleased with their kindness and patience. They are amazing! Jenni Egan"
We responded:
"Hi Jenni, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Sawyer and I have been able to provide the support and service you deserve. Our team strives to deliver excellent care with kindness and patience, and your feedback truly means a lot to us. If there's ever anything else we can assist you with, please don't hesitate to reach out. We're grateful to have you as part of our State Farm family! Russ"